Frequently Asked Questions
Everything you need to know about your salon-quality transformation.
How long do the results of a Keratin Salon Direct treatment last?
When followed with our recommended sulfate-free maintenance routine, our professional-grade treatments typically last between 3 to 5 months depending on your hair type and washing frequency.
What is your shipping policy for domestic orders?
We offer standard and expedited shipping across the United States. Orders are processed within 1-2 business days, and standard shipping typically arrives within 3-5 business days.
Can I use these products on color-treated hair?
Yes, our formulas are specifically designed to be safe for color-treated and chemically processed hair. In fact, keratin treatments often help seal in color and add a vibrant shine.
What is your return policy if I am not satisfied?
We offer a 30-day satisfaction guarantee. If you are not happy with your results, please contact our support team to initiate a return for a full refund, minus shipping costs.
Do you offer international shipping?
Currently, we ship to select international locations. Shipping rates and delivery times vary by country and are calculated at checkout. Please note that customers are responsible for any local customs duties.
Are your products formaldehyde-free?
We prioritize safety and health. Our Keratin Salon Direct formulas are 100% formaldehyde-free, providing professional results without the harsh fumes or safety risks associated with traditional salon treatments.